Terms and Conditions of Casibom Casino
Account registration and verification
Membership at Casibom Casino is restricted to natural persons who have reached the legal gambling age in their jurisdiction and who reside in territories where remote gaming is permitted.
Each member may operate only one verified account; duplicate registrations identified through documentation checks or device fingerprinting will be closed, and any associated balances may be voided.
All information provided during sign-up must be accurate, current, and supported by documentary evidence requested under Know-Your-Customer obligations linked to licence ALSI-202510007-FI1.
Deposits, withdrawals, and currency handling
Casibom Casino accepts a variety of payment methods including major debit cards, e-wallets, and selected cryptocurrencies, with minimum and maximum thresholds visible during each transaction.
Withdrawal requests are processed only after successful verification of identity, source-of-funds documentation where applicable, and confirmation that funds were genuinely wagered rather than simply deposited.
Currency conversions, where required, are executed at the prevailing market rate plus a transparent service margin disclosed at checkout.
Promotional offers and bonus terms
Every welcome package, reload bonus, cashback arrangement, or free-spin offer is accompanied by individual rules covering minimum deposits, wagering multipliers, eligible games, and time limits.
Attempts to exploit promotions through coordinated play, multiple accounts, or matching opposite bets across different titles will trigger forfeiture of associated winnings and possible account suspension.
Prohibited conduct and account closure
Members agree to refrain from using automated software, exploiting software glitches, manipulating outcomes, or engaging in any activity that compromises the integrity of Casibom Casino services.
Where prohibited behaviour is detected, we reserve the right to suspend access, retain disputed funds pending investigation, and report findings to regulatory authorities or law enforcement when necessary.
Dispute resolution and governing law
Concerns or complaints should first be addressed directly with our customer care team, which aims to provide a substantive reply within ten business days of receipt.
Unresolved matters may be escalated to the licensing authority on the Autonomous Island of Anjouan, whose decisions remain binding on Casibom Casino in accordance with the terms of licence ALSI-202510007-FI1.
Support contacts
- Casibom Casino customer care available around the clock via live chat and email support
- Anjouan Gaming complaints office for unresolved regulatory matters
- Independent alternative dispute resolution body listed in the Help Centre footer
This text represents a plain-language summary of the contractual relationship between you and Casibom Casino; the comprehensive legal agreement on file with our licensing authority remains controlling in case of any inconsistency.
